Terms of Service

This Terms of Service agreement (“Terms”) is a legally binding contract between you (“you”, “User”) and VectraOps (“VectraOps”, “we”, “us”). By accessing or using our website, platform, agents, APIs, and related services (collectively, the “Service”), you agree to these Terms. If you do not agree, do not use the Service.

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1. Scope

These Terms apply to all visitors, users, customers, and others who access or use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization, and “you” includes that organization.

2. Definitions

For clarity, the following definitions apply:

• “Account” means your user account used to access the Service.
• “Organization” means a tenant, workspace, or customer entity within the Service.
• “Agent” means software installed on devices to collect inventory/telemetry and execute approved tasks.
• “Content” means data, text, logs, configuration, and other information submitted to or generated by the Service.
• “Subscription” means paid access plans (if any) for certain features or usage limits.

3. Eligibility and accounts

You must be legally able to form a contract to use the Service. You are responsible for all activity under your Account and for maintaining the confidentiality of your credentials. You agree to notify us promptly of any unauthorized access or use.

We may require additional verification for certain features or for security reasons.

4. Acceptable use

You agree not to:

• Use the Service for unlawful, harmful, or fraudulent activities.
• Attempt unauthorized access, probing, or exploitation of systems, networks, or data.
• Interfere with or disrupt the Service (e.g., overload, denial-of-service, or malicious automation).
• Reverse engineer, decompile, or attempt to extract source code except where permitted by law.
• Upload malware or use the Service to distribute malicious content.
• Access or use the Service in a way that violates third-party rights (privacy, IP, confidentiality).

We may suspend or terminate access if we reasonably believe you have violated these Terms or pose a security risk.

5. Use of agents and commands

If you deploy an Agent, you are responsible for ensuring you have appropriate authorization to install and operate it on the target systems, and for configuring access controls to prevent misuse. Some features can execute tasks or commands on systems; you are responsible for reviewing and approving actions before execution and for the outcomes of those actions.

The Service is designed to assist IT operations and security workflows, but it does not replace your own validation, testing, and change management processes.

6. Privacy and data handling

Our handling of personal data (if any) and other data is described in our Privacy Policy (where available). You retain ownership of your Content. You grant VectraOps a limited license to host, process, transmit, and display your Content solely to provide and improve the Service, maintain security, and comply with legal obligations.

You are responsible for ensuring you have the right to collect and upload any Content, including system data and user identifiers, and that your use complies with applicable privacy and employment laws.

7. Security

We implement reasonable administrative, technical, and organizational measures designed to protect the Service and your Content. However, no method of transmission or storage is completely secure. You agree to use strong passwords, least-privilege access, and appropriate safeguards in your environment.

You must not attempt to bypass security features or access data that is not intended for you.

8. Service availability and changes

We aim for high availability, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue parts of the Service at any time, including adding or removing features, introducing usage limits, or performing maintenance.

Where feasible, we will provide reasonable notice for material changes that significantly affect the Service.

9. Subscriptions, billing, and taxes

If you purchase a Subscription, you agree to pay the fees, including applicable taxes, in accordance with the plan and billing terms presented at purchase. Unless stated otherwise, fees are non-refundable and billed in advance.

We may change pricing or plan features with notice. Continued use after the effective date of changes constitutes acceptance.

10. Intellectual property

The Service, including software, design, trademarks, logos, and documentation, is owned by VectraOps or its licensors and is protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, sell, lease, or create derivative works of the Service.

You may provide feedback or suggestions, and you grant us the right to use that feedback without restriction or compensation.

11. Third-party services

The Service may integrate with third-party services (e.g., identity providers, cloud storage, update catalogs). Your use of third-party services is governed by their terms and policies. VectraOps is not responsible for third-party services, including their availability, security, or content.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, VECTRAOPS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will meet your requirements or that results will be accurate, complete, or reliable. You are responsible for verifying outputs, recommendations, and operational actions before use.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VECTRAOPS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VECTRAOPS’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO VECTRAOPS FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR €100 IF NO FEES WERE PAID, WHICHEVER IS GREATER.

14. Indemnification

You agree to indemnify and hold harmless VectraOps, its affiliates, and their officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service, (b) your Content, (c) your violation of these Terms, or (d) your violation of any law or third-party rights.

15. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service immediately if we reasonably believe: (a) you have violated these Terms, (b) your use poses a security risk, or (c) required by law.

Upon termination, your right to use the Service ceases. Provisions that by their nature should survive will survive, including ownership, disclaimers, limitation of liability, and indemnification.

16. Governing law

These Terms are governed by the laws applicable in your jurisdiction, unless otherwise required by mandatory law. Any disputes will be resolved in the competent courts, unless alternative dispute resolution is required by law.

17. Changes to these Terms

We may update these Terms from time to time. The “Effective date” indicates when the latest version became effective. If we make material changes, we will provide reasonable notice (for example, by posting an update on this page).

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

18. Contact

Questions about these Terms? Email support@vectraops.com.