Privacy Policy

VectraOps (“VectraOps”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy describes how we handle personal data in connection with our public website, marketing pages, and platform access (collectively, the “Services”).

If you use VectraOps as part of an organization (for example, as an employee or contractor of a customer), your organization may control certain account settings and data processing decisions. In that case, your organization may be the “controller” and VectraOps may act as a “processor” for some data, depending on the context.

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1. Data we collect

We may collect the following categories of personal data (depending on how you interact with the Services):

• Contact details: name, email address, company name, job title, phone number (if provided), and any information you include when contacting us (for example via forms or support).
• Account and authentication data: username, role/permissions, login timestamps, and security events. Passwords are stored using secure hashing (we do not store plaintext passwords).
• Usage and device data: basic analytics such as pages viewed, approximate location derived from IP (country/region), browser type, device type, and interactions with the Services.
• Cookies and similar technologies: identifiers and preferences stored on your device. See our Cookie Policy for details.
• Customer-provided content: data you or your organization uploads to or stores in the platform. For example, inventory metadata, system identifiers, and operational logs. The exact content depends on your configuration and use.

We do not intentionally collect special categories of personal data (such as health data, biometrics, or information about political opinions) through the public website. If you submit sensitive information to us, you do so at your discretion.

2. How we use data

We use personal data for the following purposes:

• Provide and operate the Services (account creation, authentication, features you request).
• Respond to inquiries and provide support (including troubleshooting and communications).
• Security and fraud prevention (monitoring, access control, auditing, and abuse detection).
• Improve the Services (debugging, performance, feature usage insights).
• Legal and compliance (meeting legal obligations, enforcing our terms, resolving disputes).

3. Legal bases (where applicable)

Where required by applicable law (for example, in the EEA/UK), we process personal data based on one or more of the following legal bases:

• Contract: to provide the Services you request.
• Legitimate interests: to secure and improve our Services, prevent abuse, and operate our business.
• Consent: for certain optional cookies/analytics or marketing communications where required.
• Legal obligation: to comply with applicable laws and lawful requests.

4. Sharing and disclosure

We may share personal data only as needed:

• Service providers: vendors who help us operate the Services (hosting, monitoring, email delivery, analytics), under contractual obligations to protect data.
• Business transfers: if we are involved in a merger, acquisition, financing, or sale of assets, data may be transferred as part of that transaction, subject to appropriate safeguards.
• Legal requirements: if required to comply with law, regulation, legal process, or enforceable governmental request.
• Protection of rights: to protect the security, rights, and property of VectraOps, our users, or others.

We do not sell your personal data.

5. International data transfers

Your personal data may be processed in countries other than where you live. When we transfer personal data internationally, we use appropriate safeguards as required by applicable law (for example, standard contractual clauses where relevant).

6. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, including for:

• providing the Services and maintaining your account,
• security and audit logging,
• complying with legal obligations, and
• resolving disputes and enforcing agreements.

Retention periods can vary depending on the data type, customer configuration, and applicable laws. When data is no longer required, we delete or anonymize it where feasible.

7. Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, and alteration. No method of transmission or storage is 100% secure, but we continuously improve our safeguards.

8. Your rights

Depending on your location, you may have rights regarding your personal data, such as:

• Access, correction, or deletion of your personal data
• Objection to or restriction of certain processing
• Data portability (where applicable)
• Withdrawal of consent (where processing is based on consent)

If you use the Services through an organization, some requests may need to be handled by your organization’s administrator first.

9. Children’s privacy

The Services are not directed to children and we do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” above. If changes are significant, we may provide additional notice on the Site.

11. Contact

Privacy questions or requests? Email support@vectraops.com.