In-app tickets with messages/attachments plus licensing/invoice models for commercial flows.
When you’re running a multi-tenant platform, support requests shouldn’t live in a separate universe. With in-app ticketing, conversations and evidence stay attached to the right tenant and the right systems. That means faster triage, fewer handovers, and a clearer audit trail from “report” to “resolution”.
Tickets are your single source of truth for requests, issues and follow-ups. Instead of relying on scattered emails or chats, you capture the question, the context and the outcome in one place—scoped to the right tenant and traceable over time.
Support work is rarely done by one person. Message threads inside a ticket make it easy to coordinate between ops, engineering and customer-facing teams without losing the story. It also makes handovers less painful: you can see what was tried, what succeeded, and what still needs attention.
The fastest way to resolve a ticket is to collect the right evidence early. Attachments give you a structured place for screenshots, logs, exports or supporting documents—so investigations are repeatable and auditable.
If you’re offering VectraOps as a service, support and commercial administration naturally connect. Having licensing and invoice models in place helps you keep customer agreements consistent and builds a foundation for scalable operations.
For external requests, the simplest intake is your website contact form. You can map submissions to tickets automatically, then continue the conversation inside the platform—keeping everything linked to the right customer from the start.