Remediation

Remote tasks

Controlled commands: reboot, rename, uninstall app, OS updates, Chocolatey updates, agent update/uninstall.

What this feature delivers

Remote tasks turns day-to-day operations into repeatable, safe workflows. Instead of ad-hoc fixes, you get consistent visibility, clear status signals and guided actions that are executed by the agent using its local permissions — scoped per tenant and recorded for auditability.

Queue & targeting

Queue actions in a tenant-scoped way and apply them to the right systems without “spray and pray”. This is ideal for repeatable workflows such as reboot waves, patch rings or software cleanup. Targeting can be as precise as you need — by host, tags/groups, OS type, online/offline status and health signals — so you can start small (pilot) and roll out confidently.

Before executing, you can use lightweight pre-flight checks (recommended) such as pending reboot, disk space, agent version and uptime, so high-impact tasks don’t surprise you during production hours.

Execution & safety (guardrails)

Controlled remediation is about making actions safe, predictable and auditable — not just “run a command”. Tasks run via the agent using its local permissions, which means changes happen close to the system, but are still governed by tenant boundaries and platform guardrails.

Safety first

Keep actions tenant-scoped, logged and limited by role permissions and policy rules. This gives you the confidence to automate routine work while preserving oversight and change traceability.

What you can add next

If you want to take controlled remediation from “useful” to “enterprise-grade”, these additions usually deliver the most value:

  • Approvals: require a second person for high-impact actions (reboot, uninstall).
  • Maintenance windows: enforce allowed execution windows per tenant/group.
  • Rate limiting: cap concurrency to avoid storms during broad rollouts.
  • Dry-run: validate targets and pre-checks before executing.
  • Rollback hooks: “undo” tasks or compensating actions where feasible.
  • Notifications: Teams/Email/Slack/Telegram on start/fail/complete.
Auditable, tenant-scoped, and executed with local agent permissions.

OS updates

Trigger patch actions from a single place and track outcomes end-to-end. In practice, this works best when you combine update signals with inventory and health: you can prioritize systems that are missing critical updates, have older patch age, or are drifting from your baseline.

After patching, it’s common to follow up with a verification step (for example: reboot required state, service health or telemetry freshness) so you know the rollout actually improved posture — not just “ran”.

Application actions

Software remediation becomes much safer when actions are standardized and traceable. You can remove unwanted applications (for example via blacklist logic), keep estates consistent with controlled updates (such as Chocolatey where applicable), and link outcomes back to vulnerability findings to close the loop.

A natural next step is policy-driven workflows: detect an unapproved version, generate a finding, and propose or schedule the right remediation task automatically.

Agent lifecycle

Keeping agent versions consistent directly improves visibility and reliability of remote actions. With staged rollouts, you can update agents gradually, validate telemetry and heartbeats, and only then expand the rollout. This reduces the risk of “fleet wide” surprises and keeps remediation predictable.

You can also enforce minimum agent versions for specific task types, which is especially helpful when you introduce new task capabilities or safety checks.

Audit & reporting

The biggest benefit of controlled remediation is traceability: who executed what, where, when, with which parameters — and what the outcome was. That makes it easier to prove change control, speed up incident review and continuously improve your operational playbooks.

As a next step, many teams export task history into scheduled reports (CSV/XLSX/PDF) and correlate tasks with alerts and findings so remediation status becomes measurable over time.